So I went to Order a LCD Picture frame for a Christmas present.  Found a cheap one on eCost.com and figured while I was getting the frame might as well get an SD card for it as well..  So I do the checkout and everything looks good confirmed that both items were in stock so I could get them quickly.. Few min later I got my email confirmation of my order.. And there was a 3rd Item that was added to the list.. "CAWRA" note this was listed as a line item not down by the tax and subtotals. Called up eCost to ask what that was all about.. The guy that answered was from India and it was nearly impossible to understand anything he was saying, and I’m use to talking to people from India as I deal with people from their daily. He had no Idea what the line item was and had no answers for me, I requested a Cancelation and Refund. About an hour and half later I still didn’t have my email confirmation that the order was canceled. Checked the order status on the site and it was still processing. Called eCost again and got another person from India but this time it was a woman with a clearer voice. Asked her what was up with the order, She immediately was able to tell me that the "CAEWRA" was for the "California  State Recycling Fee" oh ok that makes sense I’m use to seeing that on my receipts from OfficeDepot and BestBuy.. But she couldn’t explain how it moved from the bottom under the subtotal like it shows on the site, to being a line item on the email..  Next issue I noticed that my SD card was on backorder and she confirmed this, and I got mad cus it said it was in stock on the site.. I asked about the order status and she confirmed it was processing normally, I informed her that was supposed to be canceled and she changed it to Canceled. 5min later I got my confirmation email that my order was canceled.

Moral: Dont trust the item status on the site.. Watch line items on your order confirmations.. If you need to cancel an order call More than once to make sure it was canceled. BTW takes 24-72hours to get a refund if your card was already billed.

Since I don’t like my orders being changed around, or having to wait for stuff that’s on backorder after ordering it because it said it was in stock and because I can’t trust that canceled orders will really be canceled.

I will no longer do business with eCost.com