I finally got a hold of someone on the online chat at Voipgo after trying nearly nonstop for days. The first support agent was rude to me and then closed the session in mid conversation. Sat on Q for another 20min and got to talk to a second agent this one a lot more polite. But was told I have to send an email to a second email address to get refunded and services turned off and that it would take a few days to get response on that. I was heated at this point and requested to talk to someone in management which he was unable to connect me to and said that they wouldn’t call me after I requested it. So finely I sent an email to that second address and told them how unhappy I was with both service and support. Requested refund for last 2 months (in which time I made a total of 1 successful crappy quality call) And warned them that if they do not respond quickly I will be contacting both my Bank and the Better Business Bureau.

*Note: Something that Voipgo will continue to deny up and down is you will get charge a foreign transaction fee by most bank and credit companies. So my $17.95/month was actually $17.95 + 0.52 = $18.47

So back in May of this year I was shopping around for VoIP services, I didn’t really have the need for it but thought it would be nice to have a phone at home as all I had was a cell phone at the time. After shopping around and talking to the various company’s that offer VoIP services I picked Voipgo .

First Impression
At first the service was great, had a few minor issues but they were dealt with quickly.. Calls were clear and there was no delays in the calls. Support was a pleasure to talk to and easy to get a hold of. This lasted for about 2 weeks..

Headache
I got 2 calls one day on the 3rd week from my dad and my girlfriend saying that calls to my Voip phone was not connecting or the phone would just ring forever during which time my phone would never ring.. Contacted support about the issue and they said it was fixed… I played tag with Support on this issue on and off for about a month, having the issue at lest 2-3 times a week..

After the first month of service call quality started degrading to the point that you couldn’t understand what I was saying on the phone. During this time there would be high peaks in delay in the call (say something and the other end wouldn’t hear it for about 5-10seconds). Then during the call audio started to *disappear* would say a whole sentence "Hey its hot here, hows the weather where your at?" and they would hear "Hey its .. here, …… weather …. your.." c’mon how do you have a decent conversation with that kind of phone clarity..  I contacted support countless times on this issue..

Then in July I had them move my service to a new server they put up in hopes to have some what better services.. Well I was sorely mistaken on that, things went from bad to worse. Server was down all the time, reset several times, and none of my current issues were resolved to top it off. Support was suddenly nearly impossible to get a hold of.

Enough Is Enough
ok so after finally getting fed up with my services I sent in a very heated email with priority set to high to Voipgo support on July 17, 2008.. Yesterday July 31, 2008 I *still* had not a single response to that email. I called support after work only to sit on hold for 25min and hang-up, then sat on hold for online support for 80min only to get a message that operator closed my session and refresh the page and support has been closed (offline) since. Now it is Aug 1, 2008 and I have observed Online support to be offline all day. When I call in there’s a message about experiencing high call volume and get placed on hold indefinitely. I will be giving them until Monday afternoon to give response or I will be debating legal taking action against them as its impossible to even cancel service.

Will post update.